The Gift of Listening

By Susan Charland Over the last few months, we have shared insights about our firm’s core values: Honor people, Go to Them, and Make it Sparkle. Now we turn to…

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We’re Hiring Transit Ambassadors!

We are hiring 20 motivated, personable, and reliable individuals over the age of 18 years old to provide support and information to public transit customers in Monroe County, NY between…

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Dancing With Surprises

by Susan Charland, AICP ​Last week I facilitated a meeting that went off the rails. About ten minutes into the meeting, it became clear that our plan for the group…

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